Job Description

Temp Polish Speaking Customer Service Specialist

Are you confident in using Excel?

Do you enjoy working with data?

Hybrid Working

£12 - £15p/h plus amazing agency benefits package

Kingston with on-site parking

Monday to Friday, 8am to 4pm (flexible)

Start date: Asap!

Overview:

An amazing opportunity to join a well-established healthcare company, who have a family friendly feel and take pride in all their staff as well as their patients.

As a Bilingual Customer Service Specialist, you will also be responsible for supporting the Polish business by providing World Class Customer Service Excellence.

The nature of this role means that you will have excellent Microsoft Office (in particular Excel) skills and you are a self-starter. You will need to have an open mind, positive attitude and flexible approach to actively support company strategy.

Sounds interesting? Daily duties include:

• Proactive order management including timely response
• Accurate processing, tracking and tracing orders
• Proactive customer management, dealing with all queries quickly, accurately and professionally
• Customer contact points, ensuring the customer is kept up to date at all times
• Long-term solutions developed and implemented
• Build and manage relationships with customer base and develop in depth knowledge
• Reviewing work processes and making recommendations for improvements
• Promote 'One Team' spirit by demonstrating strong teamwork and supporting your colleagues
• Work closely with field-based sales staff, logistics, IT and finance department

To be successful in this role you'll be:

• Fluent in both written and spoken Polish and English languages
• Confident in using Excel, ideally advanced level (VLOOKUP/PIVOT TABLES)
• Enjoys working with data and analysis
• Knowledge of CRM systems e.g., Power BI, QlikView (desirable but not essential)
• Quick learner and able to work in a fast paced environment
• Good professional communication

If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!

Click on the apply button or call me, Katie Sandford for more information on the role on .

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