Our client is looking for a professional, qualified individual to provide a comprehensivesurveying and technical service to clients.
We are looking for an experiencedSurveyor to join our clients established team and provide technical assessments and advice to clients on repairs and improvements to their homes.
The successful candidate should have a strong knowledge of technical legislation and building law such as Building Regulations, British standards, CDM 2015, planning permission, lawful developments and the Party Wall 1996etc Act.
The duties for this role will include inspecting andsurveying client's homes, preparing drawings using CAD, schedules of works or schedule of rates and specifications, utilizing external technical resources, holding acaseload of clients and providing them with support in their own homes or at an alternative venue, managing the technical workload from initial inspection to completion, holding regular case review meetings with relevant Grants Officers andOccupationalTherapists, developing and maintaining protocols and partnerships with other agencies, providing technical information and monitoring reports, investigating and responding to clientenquiries and complaints, and ensuring that audit checks are made to ensure the client has received a satisfactory service.
The successful candidate should be able toanalyse information and recommend action where necessary, and be able to work with the team to develop a customer-oriented culture. They should also be able to meet performance targets set by Local Authorities, the Operations Manager, and any other stakeholders or partners.
• Agree timetables and works programmes with builders and keep accurate records of all activities.
• Maintain and review the HIA Contractors list, providing evidence of recent performance, as requested.
• Explain the remit of the service to clients, other professionals and stakeholders.
• Investigate and respond to client enquiries and complaints, meeting set timescales and following the complaints policy.
• Maintain accurate records of all activities, ensuring confidentiality.
• Keep file notes on all contacts with or about clients, free from personal opinions and identified as confidential, where appropriate.
• Attend regular case update/review meetings with the casework administration team, providing up to date information.
• Engage with the group's health and safety procedures, including those related to gas servicing, asbestos and legionella, and implement the health and safety policy.
• Implement effective safeguarding practice for vulnerable adults and children, in accordance with local authority and our policies, guidance and protocol.
• Communicate promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns, following our policy.
• Participate in and actively promote and market the service to a wide range of individuals, groups, associations, stakeholders and partners.
Review and improve policies, procedures, and IT systems to make services more efficient and effective. Additionally, this role requires implementing and maintaining the association's equal opportunities policy, observing and adhering to the safety policy, carrying out risk assessments with regard to personal safety and that of others, supporting the group's diversity and customer involvement strategy, workingcollaboratively with other directorates and colleagues, and identifying personal training needs for development. This role may also include working outside of normal working hours when reasonably instructed.
Excellent benefits, Holiday & Pension.
Please get in touch for more information.