Job Description

Our vision is a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

Woodgreen is looking to appoint a full time Supporter Relations Executive to help to grow the engagement, loyalty and value to Woodgreen by ensuring that our supporters always feel valued and know the difference they are making to pets and people across the UK. This role is for a 12 month period to cover maternity leave and is working as part of a small but busy team as the first point of contact for the charity. The successful candidate will manage the supporter email inboxes, donation phone lines and post and will also look after the administration and processing of donations and data import files. They will be responsible for maintaining accurate database records and providing personalised communications.

In addition to this our Supporter Relations Executive will;

• Maintain the fundraising database, and other CRM platforms, so that all supporter details are complete, accurate and up to date in order to comply with GDPR regulations.
• Administer the Gift Aid Programme ensuring Gift Aid declarations are accurately recorded and scanned to maximise Gift Aid income and compliance with HMRC rules and regulations.
• Work collaboratively and positively across the charity, building close working relationships with colleagues to ensure knowledge and key information is shared and obtained so all enquiries received can be answered with accuracy, confidence and professionalism.
• Be responsible for processing and fulfilling supporter requests for fundraising materials such as Pet Promise, Legacy Packs, Money Boxes and Fundraising Packs so supporters receive the information requested in a timely manner in line with service level agreements.

To be considered you will need to have;

• Significant administration and data entry experience.
• Significant customer service experience in a multi-channel environment.
• Significant working experience with a Customer Relationship Management (CRM) Database.
• Demonstrable experience of effective communication at all levels across an organisation.
• Detailed understanding of Data Protection principles and legislation.
• The ability to multi-task, prioritise and manage your workload to meet deadlines.
• The confidence to use your own initiative when dealing with customer enquiries or complaints.

This is a full time hybrid position working 37.5 hours per week and it is expected that the successful candidate will spend approximately two to three days per week at our Godmanchester site.

The full salary band for this position is £22,140 - £27,060. The starting salary for this role is £22,140 - £24,601 depending on experience.

This vacancy may close earlier should we receive high volumes of applications. Interviews may commence prior to the closing date.