Job Detail

Senior Customer Service Specialist - Group L

Date Posted: Jul 29, 2022
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Job Detail

  • Location:
    , ar-Riyad, Saudi Arabia
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Experience:
    4 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Aug 31, 2022

Job Description

Urgently looking for Saudi Nationals for Sr Customer Service Specialist, for our client into Ecommerce Industry in Saudi Riyadh. This role will support with Executive and Government Escalations, will require very good analytical skills and stakeholder management. This is an opportunity to work very closely with multiple internal global teams, which might also include product development. The Senior Customer Service Specialist is a key point of contact for relevant business and development teams and will support them on resolution of executive escalations they own but require CS support. Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue. BASIC QUALIFICATIONS Fluency in both Arabic and English (spoken and written) Experience with MS Office and customer service tool set Bachelor's degree. Experience interpreting and communicating analytics Experience communicating technical concepts to a non-technical audience Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders Demonstrates flexibility in work hours based on scheduling needs and customer demands Good experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), social media, or Search & Rescue

Benefits

SAR 18000

Company Overview

Dubai, Dubai, United Arab Emirates

Nearly fifty years ago, GroupL was founded with a dream. A dream to fulfill human potential. It is a dream that we work on every day. Today, GroupL opens doors for international migrant workers and empowers them to earn a better livelihood. Recruitin... Read More

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