Property Manager Kings Cross & Hammersmith £35,273 - £37,785 per annum Permanent 35 hours per week Do you have experience in housing or property management and are looking for the next step in your career? Bring your experience to a leading London Housing Association and begin a rewarding role with a focus on residents and their homes. Notting Hill Genesis are looking for people with a strong work ethic, problem solving skills and customer focus to join us as property management officers. Role Responsibilities At Notting Hill Genesis, our property managers are known as property management officers (PMOs) and are the main point of contact for the homeowners on your portfolio of properties, what we call a 'patch'. You will deal with their queries and provide excellent levels of customer service through your interactions with them and the service that you provide. Being a PMO with us is a varied role and no two days are the same. Some of your regular tasks will include: Building and managing relationships with residents Property inspections and managing repairs Setting service charge budgets and producing service charge accounts Managing income collection Managing repairs and cleaning & gardeningAs you would be joining us at a higher level than other PMOs based on your previous experience, you will be expected to take on more complex patches or cases. Although you'll have a lot of responsibility, you won't be on your own. You will be part of a leasehold team overseen by a Leasehold Manager with the support of a Senior PMO. You will also get close support from the wider leasehold service and specialist teams that assist in ensuring our residents are safe and comfortable in their homes. We have a number of vacancies across our Kings Cross and Hammersmith offices. You will split your time between our offices and the properties that you manage so a willingness to travel regularly and be flexible is required. The Ideal Candidate You might already be working as a property assistant or block, property, or estate manager, or you might be working in another housing role like tenancy management. As well as bringing some property management or housing experience, it is essential that you can demonstrate the following key skill and abilities: Customer service experience Proactive attitude Problem-solving skills Excellent communication skills (verbal and written) Ability to manage workload and prioritise accordingly Excellent computer skills including Microsoft Word and ExcelThis role can be hugely rewarding, and you need to be organised, thorough and resilient with the ability to thrive under pressure. An understanding of leasehold legislation would also be an advantage, but it is not essential. There is always demand for jobs in this area and this is an exciting career opportunity for the right person. A lot of our PMOs start with us with no housing or property management experience. If you don't have any relevant experience, we have an advert open until 21 May 2023 for a Property Management Officer which might be more suitable for you and we would encourage you to apply for this. What's in it for you? As you gain more experience in the role you will take on more responsibility and can climb the PMO pay scale to earn the highest salary of up to £41,892. We also support and fund our PMOs in gaining an accredited property management qualification with the Institute of Residential Property Management (IRPM). Career progression We aim to build a team of people who are knowledgeable, proactive and deliver a first-rate service to our residents. We have a defined progression route for our PMOs to work towards which outlines the expectations and requirements for each level of our PMO roles and their progression pathways. Supporting our staff through progression is important to us and recognises the excellent work that our PMOs do day to day. PMOs are encouraged to actively seek opportunities for professional development. There are four levels for the PMO role, and each level comes with a pay increase. Many PMOs will start at level 1 as this is the entry level, however you will be starting with us at a higher level because of your relevant experience. At this level, you will be expected to take on a more complex patch and be a quick learner to get to grips on the issues and move these towards a resolution. You will have the opportunity to move to our highest level, level 4, and to achieve this PMOs are required to apply and complete an assessment against the relevant criteria, as well as hold their Associate IRPM qualification. Our PMOs acquire a range of skills that allow them to learn and develop their knowledge to progress in their careers. Many of our PMOs move into senior positions within the department such as Senior PMO and Leasehold manager roles and others following paths into asset management, compliance, and development. How to apply The application process consists of two stages: Written application Assessment centre (written test, interview, and role play)Those successful at the application stage will be invited to take a written test and if successful at this stage, will be invited to attend an assessment centre consisting of an interview and role play. To help you with the application process and the assessment centre, we have created an application briefing pack attached to this page. Please take the time to review this attachment as it has been designed to guide and assist you with your application. If you have any questions regarding the application process or the role, please contact (url removed) to arrange a time to talk. Applications close at 23:59 on 21 May 2023. We expect that shortlisted candidates will be invited to attend an in-person interview and role play in the week commencing 5 June 2023. If there are any changes to these dates, we will let candidates know. Benefits In return we offer: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more Interest free loans: season ticket loan, tenancy deposit loan and training loan Cycle to work scheme Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy
