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Property Management Officer - NOTTING HILL GENESIS

Date Posted: May 09, 2023
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Job Description


Are you starting off your career or looking for a change in direction? If so, becoming a property management officer at a leading London Housing Association could be the right fit for you.

Notting Hill Genesis are looking for people with a strong work ethic, problem solving skills and customer focus to train as property management officers (PMOs).

Main Responsibilities

As a PMO you will be the main point of contact for the homeowners on your portfolio of properties, what we call a 'patch'. You will deal with their queries and provide excellent levels of customer service through your interactions with them and the service that you provide.

Being a PMO with us is a varied role and no two days are the same. Some of your regular tasks will include:

  • Building and managing relationships with residents
  • Property inspections and managing repairs
  • Setting service charge budgets and producing service charge accounts
  • Managing income collection
  • Managing repairs and cleaning & gardening

Although you will be the main point of contact for your residents and have a lot of responsibility, you won't be on your own. You will be part of a leasehold team overseen by a Leasehold Manager with the support of a Senior PMO. You will also get close support from the wider leasehold service and specialist teams that assist in ensuring our residents are safe and comfortable in their homes.

We have a number of vacancies across our Kings Cross and Hammersmith offices. You will split your time between our offices and the properties that you manage, so a willingness to travel regularly and be flexible is required.

Ideal Candidate

For this role you do not need any property management or housing experience as we provide our new starters with the training required to do the role. However, we would also like to hear from you if you do have experience in this sector.

Regardless of where you currently work or have finished studying, if you can demonstrate the following key skills and abilities then this role may well be for you.

  • Customer service experience
  • Problem-solving skills
  • Excellent communication skills (verbal and written)
  • Ability to manage workload and prioritise accordingly
  • Excellent computer skills including Microsoft Word and Excel

What's in it for you?

In the video below, one of our PMOs Jason explains what the PMO role entails and his journey and career aspirations with NHG.

As a PMO, you will gain an amazing breadth of knowledge in buildings and property management. You will learn skills ranging from budgeting and finance to maintenance and repairs which will set you up to take your first steps in your property management career.

As you gain more experience in the role you will take on more responsibility and can climb the PMO pay scale to earn a higher salary of up to £41,892. We also support and fund our PMOs in gaining an accredited property management qualification with the Institute of Residential Property Management (IRPM).

Career progression

We aim to build a team of people who are knowledgeable, proactive and deliver a first-rate service to our residents. We have a defined progression route for our PMOs to work towards which outlines the expectations and requirements for each level of our PMO roles and their progression pathways.

Supporting our staff through progression is important to us and recognises the excellent work that our PMOs do day to day. PMOs are encouraged to actively seek opportunities for professional development.

There are four levels for the PMO role and each level comes with a pay increase. Many PMOs will start at level 1 as this is the entry level. At this level, PMOs will be supported to develop the initial property management knowledge and skills necessary to carry out their duties and effectively manage their patch. Once a PMO has achieved this, they have the opportunity to move to the next level. Level 4 is the highest PMO level and to achieve this, PMOs are required to submit an application and complete an assessment against the relevant criteria as well as hold their Associate IRPM qualification.

Many of our PMOs move into senior positions within our department such as Senior PMO and Leasehold Manager roles, and others following paths into asset management, compliance and development.

How to apply

The application process consists of two stages:

  • Written application
  • Assessment centre (written assessment, interview, and role play)

Those successful at the application stage will be invited to take a written test and if successful at this stage, will be invited to attend an assessment centre consisting of an interview and role play.

To help you with the application process and the assessment centre, we have created an application briefing pack attached to this page. Please take the time to review this attachment as it has been designed to guide and assist you with your application. If you have any questions regarding the application process or the role, please contact to arrange a time to talk.

Applications close at 23:59 on 19 May 2023. We expect that shortlisted candidates will be invited to attend an in-person interview and role play in the week commencing 5 June 2023. If there are any changes to these dates, we will let candidates know.


In return we offer:

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Generous pension scheme
  • Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
  • Health cash plan
  • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
  • Interest free loans: season ticket loan, tenancy deposit loan and training loan
  • Cycle to work scheme

Job Detail

  • Location:
    , United Kingdom
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  • Type:
    Full Time/Permanent
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  • Gender:
    No Preference
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  • Apply Before:
    Jun 09, 2023