Job title: Pet Health Advisor Contract: Permanent, full time 42 hours/5 days per week (on local rota) Salary: £23,806 plus £3,954 London Weighting Allowance per annum Location: London animal hospitals Closing date: 21 May 2023 Blue Cross are one of the UK s leading rehoming organisations for animals. We support sick, injured and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes. Blue Cross hospitals provide 24/7 veterinary care for pets whose owners can t afford private veterinary fees. We have animal hospitals across London at Victoria, Merton and Hammersmith. What is the role? Pet Health Advisors are a key role in the fast-paced hospitals, ensuring effective delivery of our services and the best outcome for our patients and their owners. They do this by providing the highest level of customer service with a non-judgemental mindset in all situations, while ensuring the education of responsible pet ownership, this will be both over the phone and face to face and through other media such as live web chats. They are the link between our clients and the clinical team and can build relationships with clients, their pets and all members of the hospital teams. This is a mixed role encompassing reception, admin and clinical support duties. This will require flexibility and the ability to turn your hand to a large variety of tasks while demonstrating a high level of resilience and ability to diffuse initial situations, often in the face of high stress and emotive circumstances. Duties include providing a friendly welcoming service, assisting with clinical tasks within the hospitals and carrying out daily animal care duties. Supporting clients who may be distressed or need additional support through telephone and face to face queries in a calm, professional and friendly manner. The ability to assess the appropriate solutions for their pets and adapt to a variety of our client s needs and communications styles is an integral responsibility of the role. On-site working at our sites in London Victoria, Merton and Hammersmith. This is a full-time role of 42 hours per week over five days on a locally agreed rota which includes a mixture of shifts between 8am and 8pm Monday to Friday with some weekends (currently 1 in 4) and some bank holidays. Due, however, to the nature of the work of Blue Cross, and this post, it may be necessary to exceed these hours when the workload demands. What is required? We are looking for people with the following: • Good standard of secondary education including English and Mathematics at GCSE or equivalent work experience • Dealing and interacting with a wide variety of the general public and their enquiries • Experience of working in a busy reception/front of house environment • An understanding of IT functions (Word, Outlook, Excel) and social media • Experience of caring for/handling animals. • Understanding of the importance of a clean, comfortable environment for animals • Ability to work under pressure • Ability to demonstrate, understanding and apply our Blue Cross values It would also be great if you had: • Previous experience of working in the charity/voluntary sector • An understanding of confidentiality and Data Protection legislation • Previous experience of a busy hospital/clinic environment • Qualification in Animal Care or similar • Qualification in customer service or similar • Understanding of animal health, wellbeing and behaviour Want to know the details? Great! We have attached the job description which hopefully gives you everything you need. Why Blue Cross? Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today. We offer a generous benefits package that includes: • 30 days annual leave plus bank holidays • Employee Assistance Programme • Holiday exchange & enhanced parental leave • Annual volunteer days • Long service awards, starting from 5 years • Vast range of discounts across high street stores, insurance services & more To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. How to apply Click the apply button below and complete the online application process before the closing date 21st May 2023. Blue Cross holds inclusion as a core organisational value. We positively encourage applications from suitably qualified, experienced and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are
