Job Description

JOB TITLE: Installation Supervisor

LOCATION: Cumbria

TERMS: Permanent, on site

REQUIREMENTS: Local location or easily accessible to Cumbria, full driving license and accreditations

THE JOB

Are you looking to make a real investment in your career? We have Installation Supervisor roles available that are key to ensuring we connect our customers to the Fibrus Network in a timely, safe, and compliant way. The successful applicant will be supervising all install contractors across the Cumbria region. You will be responsible for the safety and quality of our customer connections and ensuring that customer expectations are met.

Locations include but not limited to: Carlisle, Penrith, Workington, and the Lake District Area.

WHAT WILL YOU BE DOING?

• Support the Installation contract partners to deliver customer connections, adhering to KPI's
• Continuously drive efficiency and compliance (internal and external eg. PIA), reviewing quality performance and implementing necessary actions
• Ensure all work sites are to Chapter 8 requirements
• Supervising and ensuring the Contract installation partners complete infrastructure build (additional ducting and poling) according to Fibrus and PIA specifications
• Driving a health and safety culture by completing audits on all work practices
• Conducting QC/SHEQ audits
• Respond in a timely manner to customer complaints ensuring successful resolution
• Completing quality audits of installation work at both customer premises and in the wider Fibrus network

WHAT WILL YOU BRING?

• 2yrs+ experience supervising installation teams
• Experience on working on overhead and underground network in telecoms - FTTH
• Thorough knowledge of the SROH & NRSWA Specification for the reinstatement of openings in roads and first-hand experience in reinstatement management is essential.
• Good people skills and comfortable communicating across different contractors
• Civils and poling experience
• Street works/CSR accredited
• PIA certification would be desirable

Fibrus is committed to building a diverse, talented, and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application!

IS FIBRUS FOR ME?

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People 'We invest in People' standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.

As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!

We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

HOW TO APPLY

To apply, please do so online via SAP/SuccessFactors and ensure you attach a copy of your CV as well as a covering letter. Please make sure you notify your current manager that you are applying and refer to our Internal Recruitment Policy to check you're eligible to apply.