An exciting and challenging opportunity has arisen for a customer-focused and enthusiastic Data Centre Engineer who is familiar with the data centre environment and operating processes. This is a permanent full-time role covering a 24x7x365 service working a 4 on 4 off rota. You will typically work 15 x 11 hour shifts per 28 day cycle working either 07:00 to 19:00 or 19:00 to 07:00. Due to the nature of our client's work, the successful applicant would need to either already hold or be able to obtain SC Security Clearance. For this reason we can only progress with application from British nationals. As a Data Centre Engineer your duties will include: Loading/unloading backup media tapes Ordering/Off-siting of media Tracking of all media Progression of quarterly media audits Reviewing site access requests for both planned (IMAC) and incident requests Liaising with requestors to make sure accounts have the correct approvals in place for any onsite work Issuing of access lists to security so that pre-notified engineers can gain access to site Acceptance of pre-notified delivery and collections to site Stores management Authorisation and preparation of scheduled delivery lists Infrastructure Support and Hands and Eyes tasks Provide basic onsite support for any issues with equipment in the data halls, acting as the hands and eyes of the remote specialist engineer reporting LED status, reseat modules, etc. Unresolved issues are then escalated internally to resolve, or logged out to external providers to remedy eg maintenance supplier for hardware faults What we are looking for: Basic understanding of IT operations in a large organisation Strong loyalty regarding data and DC facility security Ability to work precisely and quality oriented Maturity, high level of reliability & sense of responsibility Flexibility and willingness to deal with unexpected problems and situations A general technical orientation Competent and professional communication with a commercial attitude over the phone Capacity to understand and clarify customer expectations effectively Capacity to manage customer expectations and interactions effectively Basic understanding of IT infrastructure Ability to handle various types of media, devices, and libraries Media management experience Proficiency in using Microsoft applications (O365) Basic understanding of Networking What would be an advantage: Data Centre operations experience A professional degree in a technical discipline and/or IT certification Experience of IT operations and media management within a data centre or similar environment Ability to stay calm, communicate proficiently and resolve issues in stressful situations Ability and willingness to coach and motivate the rest of the team This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few. Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed at via our website
