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Customer Care Supervisor - Hays Specialist Recruitment Limited

Date Posted: May 09, 2023
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Job Description

Office-based Customer Care Supervisor - Central Southampton - £35k p/a Are you on the lookout for a new role? I've got an opportunity that could be of interest to you.Office-based Customer Care Supervisor

Location: Southampton, SO15

Salary: £35k (up to £3000 annual bonus) - with annual pay reviews

Our client is an internationally recognised design and manufacturing company formed in the early 1980s.

They are looking for an experienced Customer Care Supervisor to join the team and report directly to the Customer Care Manager. You will be supervising your own team of 7 and managing team performance, development and absence.

Other responsibilities will include:

  • Effectively managing CC inboxes and workflow, adhering to SLAs within the Customer Service department
  • Conducting 1:1's and personal development meetings within your team
  • Managing and following up customer complaint escalations and enquiries in a professional and timely manner
  • Liaising with the Customer Care Manager and Operations Manager to suggest process and customer improvements

Essential Skills and Experience

  • Previous management experience (team leader/supervisor/manager
  • Excellent time management skills
  • Effective planning and organisation skills
  • Strong communication skills, both written and verbal
  • Solid understanding of administrative systems (knowledge of SAP desirable)
  • Some form of retail experience alongside a demonstration of complaint handling experience

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

Job Detail

  • Location:
    Southampton, United Kingdom
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
  • Positions:
  • Experience:
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Jun 07, 2023

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Company Overview

, England, United Kingdom

Hays Specialist Recruitment Limited Read More

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