Call Handler - Hybrid Working - Candidate Source Ltd

Date Posted: May 09, 2023

Job Description

We are looking for enthusiastic Call Handlers with a passion for customer service to join a dynamic team on a major project within the financial sector in Cardiff. You will be assisting with inbound calls and email queries and administrative duties. Candidates will be required to work 37.5 hrs per week Monday to Friday between the operational hours of 8am to 6pm, with alternate Saturday mornings from 9am-1pm. When a Saturday is worked the time is given back in lieu. Shifts will be decided a month in advance so you know in good time which Saturdays you will be required to work. The office is based in Cardiff, and you would be required on site for the first 2 weeks for training and then for 2 days a week after training, and the other 3 days from home. This is a great opportunity for a recent graduate to kick start their career in the financial service sector or someone looking to further develop their experience. Equipment and training provided.As a Call Handler, you will:

Manage inbound calls from customers to discuss any question or queries they may have relating to their help to buy loan and updating the system with any notes from the call.
Having great quality conversations with customers to prevent avoidable events and complaint.
Spotting potential complex queries / complaints and escalating where required to ensure a fair outcome.
Provide a clear and efficient response within company guidelines.
Updating the client database with all key information accurately.
Data entry.
Working to client and regulatory policies and procedures at all times.

The successful Call Handler will have the following skills and experience:

Good experience working in a customer service role.
Excellent communication skills, to include fluent English both written and verbal.
Excellent interpersonal skills and empathy to really connect with each customer and make a positive experience on each interaction.
Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
Flexible and dedicated with the desire to succeed.

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers. To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage. To apply for this role as Call Handler, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.