Ensure all service user calls are reported in a timely manner. Identification of any late and or potentially missed service user calls. Maintain the database of service users who do not have a telephone or those who decline to allow Care Workers to use their telephone and the reason why they have declined to allow the use of the telephone. Bring to the attention of Care Coordinators, Care Managers, and Branch Manager care workers who do not follow the protocol of confirming the start and finish of a call. Monitor and conduct supervision meetings with care workers who are not complying with the logging-in system. Provide the Service Manager with reports as required Participates in and actively supports activities that promote the dignity of service users, their families, and care workers. Provide general administration support to the Branch Office. Be responsible for their own health and safety and ensure a safe working environment for colleagues. To carry out all general administrative duties and communicate effectively including telephone duties, competent use of Microsoft Outlook, Word, Excel, letter drafting etc. To assist or take responsibility for the call monitoring system, confirmation of timesheets, rostering and undertake any housekeeping exercises where necessary. Job Types: Full-time, Permanent Salary: £16,000.00-£19,000.00 per year Schedule: Monday to Friday Education: A-Level or equivalent (preferred) Experience: Admin and Monitoring: 1 year (preferred) Work authorisation: United Kingdom (required) Application deadline: 14/03/2022 Expected start date: 21/03/2022
